Please select your home edition
Edition
Rooster 2020 - Impact BA - LEADERBOARD

Rooster Job Opportunity: Customer Service Representative (Full Time Position)

by Rooster 27 May 05:54 BST
Rooster Customer Service Representative © Rooster

  • Job title: Customer Service Representative
  • Location: Fareham, UK
  • Reports to: Customer Service Team Leader
  • Start date: June 2021
  • Hours: Full Time Contract (40 Hours Weekly) Mon-Fri
  • Closing Date: 31/05/2021

Rooster, founded in 1999 is a leading water sports technical clothing and equipment manufacturer and distributor serving all water sports worldwide. Rooster designs innovative, functional, and sustainable products for those that love the water. We aim to inspire, educate and facilitate access to the freedom of being on the water in your element. With headquarters based on the south coast of the UK, kit all over the world, and warehouses in the UK, US and Germany, Rooster is a truly unique brand.

Job overview:

This role is about making sure you use all your understanding and skill to support our customers in getting what they need. This is a customer facing role, requiring an open-minded approach with great flexibility and thought to ensure we meet our customers' expectations.

Responsibilities:

  • Directly respond to customers using telephone, email, and online chat facilities.
  • Assist customers in all aspects of product recommendation and product knowledge.
  • Use our information systems to manage and process sales orders.
  • Make sure customer back orders and pre orders are managed with clear communication.
  • Monitor and maintain our eBay product database.
  • Support the warehouse/dispatch team in making sure orders are dispatched effectively.
  • Process customer returns.

Skills required:

  • Be proficient in IT and ideally an understanding of sales order process systems.
  • Have excellent attention to detail and consistency.
  • Ability to deal with customers in a professional manner.
  • Be comfortable working with a team.
  • Be able to work in a fast paced environment.
  • Be flexible around the duties you perform on behalf of the company.
  • Be highly motivated.
  • Excellent time management.
  • Good ability to prioritise tasks.

Desirable:

  • Prior experience in a customer service role.
  • Have knowledge of and/or participate in water sports.
  • Have some knowledge of technical water sports garments and chandlery.
  • Knowledge of the Rooster Brand
  • Flexibility to work occasional weekends and bank holidays
If you are interested in applying for this role or have any questions, then please send your request to with a CV or any accompanying information you would like to send.

www.roostersailing.com

Related Articles

Top Level Spray Protection
Upgrade your kit with Aquafleece options Our popular new lightweight Spray Tops are perfect for a wet, windy and warm day on the water! If you're getting a bit chilly out there in the sea breeze then you might prefer to check out our range of Aquafleeces with options. Posted on 13 Sep
New from Rooster: Chest-Zip Wetsuit & Eco Vests
Incredibly stretchy, comfortable, and unrestrictive Our long-awaited 3/2mm Chest-Zip Thermaflex® wetsuit is in and ready to hit the water, incredibly stretchy, comfortable, and unrestrictive with reinforced seams and abrasion-resistant Duratex II Knees and seat panels, feeling good, lasting longer. Posted on 30 Aug
Useful Boat Bits from Rooster Sailing
From 10 litre roll top dry bags to bestselling Polilite rope From 10L Roll Top Dry Bags that keep your stuff handy and dry onboard to our bestselling Polilite rope, check out all the most useful bits for your boat! Posted on 22 Aug
All New Products Coming Soon at Rooster
Aquafleece Hoodie, and women's leggings The quality and popularity of the Aquafleece® takes on new leaps with Aquafleece® Hoodie, pockets, hood, adjustable toggles, and cuffs, if you're a hoodie person, this one's for you! Posted on 15 Aug
Game-Changing Rooster kit
Get a closer look at why this season's kit is often unconventional Get a closer look at why this season's kit is made a particular way, why it's often unconventional, we don't only take one hobby or skill into account, we're catering for the active people who want to do and try everything. Posted on 7 Aug
Rooster Sun & Spray Protection
Popular new lightweight Spray Tops now back in stock Our popular new lightweight Spray Tops are now back in stock and perfect for a wet, windy and warm day on the water! If you're getting a bit chilly out there in the sea breeze then you might prefer to check out our range of Aquafleeces. Posted on 1 Aug
Inspired, the latest from Rooster®
For us, SailGP Inspire is absolutely what it's all about! Last weekend saw SailGP land in Plymouth with the Inspire programme in full swing. For us, SailGP Inspire is absolutely what it's all about! Posted on 25 Jul
Where Technical Meets Casual
Durable cuffs, hidden pockets, long-lasting materials, and comfortable linings From our bestselling Superlite Hybrid Jackets to our performance sweaters and hoodies, we have more Technical Casual back in stock items than you can shake a stick at! Posted on 17 Jul
Rooster Job Opportunilty
Customer Service/Account Coordinator required Rooster, founded in 1999 is a leading water sports technical clothing and equipment manufacturer and distributor serving all water sports worldwide. Rooster designs innovative, functional, and sustainable products for those that love the water. Posted on 15 Jul
Latest Kit, Tips and Info from Rooster
Some absolute favourites coming in stock From Laser Top Covers to the Waterproof BackPack, we have some absolute favourites coming in stock for you as well as plenty of useful tips and info blogs to keep you well on track this season. Posted on 10 Jul