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Good service always needs a mention
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rogerd View Drop Down
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Joined: 25 May 04
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Posts: 1076 		Post Options Post Options   Quote rogerd Quote  Post ReplyReply Direct Link To This Post Topic: Good service always needs a mention
    Posted: 13 Dec 06 at 3:05pm

 

About a year ago I bought a very cheap drysuit from Typhoon and have used it about a dozen times.

A couple of weeks ago whilst trying to sink an old vintage Merlin I noticed my right leg was rather damp and as I may be knocking on a bit I am not yet incontinent I concluded that the suit must have got snagged on something.

At home I tested it (the suit that is) and found that there were several small leaks around the seal where the boot joined the leg. I rang Typhoon in Redcar and they suggested I send the suit to them. Two days later a phone call from them. Uh Oh I thought repair bill time. How much to repair I said. "Nothing at all the kind man replied  the material is suspect and we are replacing the suit FOC".

I just wanted to praise Typhoon for an excellent, prompt and no quibble service.

Thankyou.

 

 
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rogerd View Drop Down
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Posts: 1076 		Post Options Post Options   Quote rogerd Quote  Post ReplyReply Direct Link To This Post Posted: 14 Dec 06 at 5:03pm
New drysuit arrived this morning. Less than a weeks turnaround and they must be busy with xmas and all that. Fantastic. At least when I go swimming at the Bloody Mary I will stay dry
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Lukepiewalker View Drop Down
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Posts: 1341 		Post Options Post Options   Quote Lukepiewalker Quote  Post ReplyReply Direct Link To This Post Posted: 14 Dec 06 at 5:54pm
In that case can I give North Sails OD a big pat on the back. Fixed my mainsail and sent it back within a week, and dead cheap it was too...
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radial179102 View Drop Down
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Posts: 198 		Post Options Post Options   Quote radial179102 Quote  Post ReplyReply Direct Link To This Post Posted: 18 Dec 06 at 9:47am
Cygnus sails have repaired many ripped laser sail for me!!! Only about £20 to fix the sail sleeve and rips into the sail itself! Not bad!! Hehe!


Villan is my Bitch ;)
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Scooby_simon View Drop Down
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Posts: 2415 		Post Options Post Options   Quote Scooby_simon Quote  Post ReplyReply Direct Link To This Post Posted: 18 Dec 06 at 11:14am

Haken do a good job too !

had a pair of Ratchamatic's deliverd, but one cam with a becket and one without.  THey sent me a replacement, and also paid the postage to send the other one back, also sent me a nice Harken Calendar to boot - top job  
Wanna learn to Ski - PM me..
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