Dinghy Yarns...: Good service always needs a mention

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Good service always needs a mention

Printed From: Yachts and Yachting Online
Category: Dinghy classes
Forum Name: Dinghy Yarns...
Forum Discription: Tell us your sailing stories
URL: http://www.yachtsandyachting.com/forum/forum_posts.asp?TID=2497
Printed Date: 25 Jun 25 at 8:59pm
Software Version: Web Wiz Forums 9.665y - http://www.webwizforums.com

Topic: Good service always needs a mention

Posted By: rogerd
Subject: Good service always needs a mention
Date Posted: 13 Dec 06 at 3:05pm

About a year ago I bought a very cheap drysuit from Typhoon and have used it about a dozen times.

A couple of weeks ago whilst trying to sink an old vintage Merlin I noticed my right leg was rather damp and as I may be knocking on a bit I am not yet incontinent I concluded that the suit must have got snagged on something.

At home I tested it (the suit that is) and found that there were several small leaks around the seal where the boot joined the leg. I rang Typhoon in Redcar and they suggested I send the suit to them. Two days later a phone call from them. Uh Oh I thought repair bill time. How much to repair I said. "Nothing at all the kind man replied the material is suspect and we are replacing the suit FOC".

I just wanted to praise Typhoon for an excellent, prompt and no quibble service.

Thankyou.

Replies:

Posted By: rogerd
Date Posted: 14 Dec 06 at 5:03pm

New drysuit arrived this morning. Less than a weeks turnaround and they must be busy with xmas and all that. Fantastic. At least when I go swimming at the Bloody Mary I will stay dry

Posted By: Lukepiewalker
Date Posted: 14 Dec 06 at 5:54pm

In that case can I give North Sails OD a big pat on the back. Fixed my mainsail and sent it back within a week, and dead cheap it was too...

Posted By: radial179102
Date Posted: 18 Dec 06 at 9:47am

Cygnus sails have repaired many ripped laser sail for me!!! Only about £20 to fix the sail sleeve and rips into the sail itself! Not bad!! Hehe!

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Villan is my Bitch ;)

Posted By: Scooby_simon
Date Posted: 18 Dec 06 at 11:14am

Haken do a good job too !

had a pair of Ratchamatic's deliverd, but one cam with a becket and one without. THey sent me a replacement, and also paid the postage to send the other one back, also sent me a nice Harken Calendar to boot - top job

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Wanna learn to Ski - PM me..