Allen Brothers - Great Service

   Last year bought a replacement mainsheet jammer for my RS800 from RS. It was not suitable as it only worked with the new 800 deck layout.

Allens came up trumps by finding an old style jammer at the back of stores. Top marks.

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cad99uk Send Private Message Find Member's Posts Posting king Joined: 11 Mar 10 Location: United Kingdom Online Status: Offline Posts: 187	Post Options Post Reply Quote cad99uk Report Post Quote Reply Topic: Allen Brothers - Great Service Posted: 24 Feb 16 at 6:02pm
	Last year bought a replacement mainsheet jammer for my RS800 from RS. It was not suitable as it only worked with the new 800 deck layout. Allens came up trumps by finding an old style jammer at the back of stores. Top marks.

NickM Send Private Message Find Member's Posts Far too distracted from work Joined: 27 May 09 Location: United Kingdom Online Status: Offline Posts: 328	Post Options Post Reply Quote NickM Report Post Quote Reply Posted: 24 Feb 16 at 4:03pm
	Last year an Allen fitting on my mainsheet track failed. The boat was not that old and had been professionally fitted out, so I contacted Allen. They said the wrong track slide had been put on the boat by the fitter they and sent me the right one FOC. Brilliant.

jaydub Send Private Message Find Member's Posts Far too distracted from work Joined: 06 Jan 07 Online Status: Offline Posts: 267	Post Options Post Reply Quote jaydub Report Post Quote Reply Posted: 23 Feb 16 at 4:10pm
	I'll second that. I have had a wire cage mainsheet jammer replaced following some self inflicted damage. This was a totally unexpected response that I very gratefully accepted. This was back when Kim was still alive, so good to see that the recent changes haven't impacted their great service.

L123456 Send Private Message Find Member's Posts Really should get out more Joined: 30 Apr 12 Online Status: Offline Posts: 500	Post Options Post Reply Quote L123456 Report Post Quote Reply Posted: 23 Feb 16 at 2:29pm
	Well done to Allens ... You should also name the other less capable company so other people know who are the duds ...

rich96 Send Private Message Find Member's Posts Really should get out more Joined: 20 Jan 05 Online Status: Offline Posts: 596	Post Options Post Reply Quote rich96 Report Post Quote Reply Posted: 23 Feb 16 at 1:42pm
	Regularly we see chandlers and suppliers getting a slating for poor service so I thought it only fair to share a happy tale: I bought a second hand dinghy last year that had been fitted out with Allen fittings/parts. A minor, bur still irritating, issue had arisen. An email later and Allen called me to discuss it. They then called back having diagnosed the problem (all in less than 24 hrs). The bits I needed were sent and arrived less than 24 hrs later- All FREE OF CHARGE ! Can't fault that (especially as it was a second had boat) ! Compare that with another well known chandler/dinghy supplier from whom I purchased a brand new dinghy. When I put it all together at home I discovered that one item was wrong (for another dinghy). When I called them they refused to send me the correct part until the incorrect one was returned, at my cost. Chalk and cheese !