Rooster Sailing have a vacancy for a Customer Service Representative

by Rooster 15 May 2023 19:00 BST

Job title: Customer Service Team Member
Location: Fareham, UK
Hours: Full Time/Part Time Options
Salary: Dependent on experience

We are a very customer-driven organisation, wanting to be attentive in supporting our customers. As such, we are seeking an exceptionally customer-focused individual who can have an immediate positive impact on how we serve and support our customers. You will be joining a very humble, hardworking team; all of whom are dedicated in wanting to make the company a success.

Responsibilities:

• Directly respond to customers using telephone, email, and online chat facilities.
• Assist customers in all aspects of product recommendation and product knowledge.
• Use our information systems to manage and process sales orders.
• Make sure customer back orders and pre orders are managed with clear communication.
• Support the warehouse/dispatch team in respect of goods in and customer returns.

Skills required:

• Be proficient in IT and ideally understand sales order process systems.
• Have excellent attention to detail and consistency.
• Ability to deal with customers in a professional manner.
• Be comfortable working within a team.
• Be able to work in a fast-paced environment.
• Be flexible around the duties you perform on behalf of the company.
• Be highly motivated.
• Excellent time management.
• Good ability to prioritise tasks.

Desirable:

• Prior experience in a customer service role.
• Have knowledge of and/or participate in watersports.
• Have some knowledge of technical watersports garments and chandlery.
• Knowledge of the Rooster brand.
• Flexibility to work occasional weekends and bank holidays to cover shows / events.
• Full UK Driver's License.

Benefits included:

• Private Health Insurance.
• Flexible working.
• Cycle financing available.
• Generous employee discount program.
• Long Service Award in the form of extra holiday.

If you are interested in applying for this role or have any questions, then please get in touch. Email us at