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Membership renewal methods

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tom425 View Drop Down
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Post Options Post Options   Quote tom425 Quote  Post ReplyReply Direct Link To This Post Topic: Membership renewal methods
    Posted: 19 Jan 17 at 10:21am
Having just received the latest £300 renewal letter, as with most years I'm left wondering why I can't pay by direct debit and why I still have to write a cheque like it's the 80's or bank transfer which is at least somewhat more modern. 

I can't for the life of me understand why in this day and age I can't pay by direct debit either monthly or quarterly with a view to spreading the cost over the year rather than being hit with a £300 at the beginning of the year.  I appreciate the sum is not all that much and what I get from the club is definitely worth that, if not more.  But why not make it easier to pay?  It's not a huge amount of money but for cash strapped 20-30 somethings, it can be a struggle to find the spare cash at this time of the year.  As it is I'm left wondering if I should rejoin this year or just keep the boat at home and just do class events and remind myself to put some money aside to pay for next years fees and the inevitable (and in my view) pointless joining fee.  It seems to me Sailing clubs want more members but don't necessarily make it easy to join/pay/afford it. 

Using gyms as an example, if you went there, they said it was going to cost £420 plus a £150 joining fee upfront you would probably walk away and find something else to do, but they break this down into slightly more affordable payments monthly payments and suddenly it's affordable.  Can't sailing clubs do this?  I would assume there is some form of admin overhead but at the same time there are plenty of companies that provide this service for small fee's per transaction so surely this could be outsourced?

This isn't intended to be moan, more of a question to see if other clubs are doing it and why clubs might not see it as a viable option....

 
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bob3021 View Drop Down
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Post Options Post Options   Quote bob3021 Quote  Post ReplyReply Direct Link To This Post Posted: 19 Jan 17 at 10:39am
Leigh and Lowton use a system called webcollect - very easy - click the link - pay by either direct debit or paypal.

System sends you emails for duties too etc

(dunno how much it costs to implement etc - but as a member its made it all pretty easy and straightforward)
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PeterG View Drop Down
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Post Options Post Options   Quote PeterG Quote  Post ReplyReply Direct Link To This Post Posted: 19 Jan 17 at 11:13am
No excuse for not taking BACs transfers (or standing orders for those who want to split payments through the year) - I'm surprised at any club which doesn't.

DD's however, add a layer of complexity, and for a small company/club you need to use a 3rd party, and pay them.
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iGRF View Drop Down
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Post Options Post Options   Quote iGRF Quote  Post ReplyReply Direct Link To This Post Posted: 19 Jan 17 at 11:31am
The number of times I've suggested this to our lot, or moving the membership period to September when we always seem to get folk wanting to join but then being put off until January as if they'll remember then.


I shall have a look at that web collect thanks for that one, not that they necessarily heed good advice.

Then again why bother..
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JohnJack View Drop Down
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Post Options Post Options   Quote JohnJack Quote  Post ReplyReply Direct Link To This Post Posted: 19 Jan 17 at 11:50am
The Scorpions use webcollect, and for the most part it is OK. It's not the most intuitive of front ends however.
There online payment method is GoCardless which they charge for, 

The alternative is Sailing Club Manager http://www.sailingclubmanager.com/ which looks OK, but never used it


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turnturtle View Drop Down
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Post Options Post Options   Quote turnturtle Quote  Post ReplyReply Direct Link To This Post Posted: 19 Jan 17 at 12:40pm
GoCardless / WebCollect emails on behalf of my club are a very handy way of reminding me that £34 is going out of my account each month for something I have barely used..... I won't be renewing next year.  

Be careful with human psychology ... what you think everyone wants might just highlight the very truth most membership organisations tend to try and hide: the majority are paying for something only the minority are really using.  


Edited by turnturtle - 19 Jan 17 at 12:43pm
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The Moo View Drop Down
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Post Options Post Options   Quote The Moo Quote  Post ReplyReply Direct Link To This Post Posted: 19 Jan 17 at 1:42pm
We moved our membership renewal year from January to April some years back so that we were not competing with member's Xmas credit card bill. It made life much easier for all concerned. Our financial year remains unchanged.

Our members have the option of standing order over 6 months as well as on line banking. I don't think that many use standing order though.
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Noah View Drop Down
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Post Options Post Options   Quote Noah Quote  Post ReplyReply Direct Link To This Post Posted: 19 Jan 17 at 3:49pm
Hayling offer the ability to pay by DD spread over 12 months. Much less painful than a lump sum. UKFA are also going to a DD model which involves a small fee but much less than Paypal.
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Post Options Post Options   Quote Eisvogel Quote  Post ReplyReply Direct Link To This Post Posted: 19 Jan 17 at 3:52pm
Originally posted by JohnJack

The alternative is Sailing Club Manager http://www.sailingclubmanager.com/ which looks OK, but never used it

Does anybody have experience with this? Their feature list looks very comprehensive, but is it too good to be true?
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SCM View Drop Down
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Post Options Post Options   Quote SCM Quote  Post ReplyReply Direct Link To This Post Posted: 19 Jan 17 at 4:32pm
SailingClubManager enables payment by several different methods including payment gateways, direct bank transfer, cheques and cash. You can choose to spread payments over different periods if you want to.
Yes, we offer a lot of functionality. You don't have to use it all, or you can start with some and add more later.
The best way to find out more is with free trial. 
http://www.sailingclubmanager.com/register
0r call +44 1983 241615


SailingClubManager.com
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