Anyone with Noble Marine?

   I've been racing since the early 70's, during which time I've made no
 significant claims with Noble or any other insurance company. However, 
having recently put in a minor claim, it is evident Noble Marine is not 
the company it was in Richard Langford's day and I for one will be 
placing my future business elsewhere. I'm quite disgusted that they 
should quibble over £14.60 (particularly given the thousands I've 
shelved out in premiums over the years) and then have the arrogance to 
send a cheque as a fait accompli. For decades I've recommended M.A.Noble
 / Noble Marine to others and taken the view that the higher premiums 
they charge were more than compensated by a no-nonsense approach and 
above-average customer service. Well, I now hold the view that's a myth.
 I certainly won't be attending any events that are associated with 
Noble Marine in the future. 

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Guests Send Private Message Find Member's Posts Guest Group	Post Options Post Reply Quote Guests Quote Reply Topic: Anyone with Noble Marine? Posted: 21 Sep 15 at 12:38pm
	I've been racing since the early 70's, during which time I've made no significant claims with Noble or any other insurance company. However, having recently put in a minor claim, it is evident Noble Marine is not the company it was in Richard Langford's day and I for one will be placing my future business elsewhere. I'm quite disgusted that they should quibble over £14.60 (particularly given the thousands I've shelved out in premiums over the years) and then have the arrogance to send a cheque as a fait accompli. For decades I've recommended M.A.Noble / Noble Marine to others and taken the view that the higher premiums they charge were more than compensated by a no-nonsense approach and above-average customer service. Well, I now hold the view that's a myth. I certainly won't be attending any events that are associated with Noble Marine in the future.

Jamesd Send Private Message Find Member's Posts Far too distracted from work Joined: 01 Feb 08 Online Status: Offline Posts: 377	Post Options Post Reply Quote Jamesd Report Post Quote Reply Posted: 21 Sep 15 at 1:05pm
	Just a tad harsh. Personally I used them for years up until the last two years and never had a problem. I've had various new masts and sails off them and never had a problem. Infact the way a claim usually went for me was: snap mast, come ashore, buy new one to race the next day, race, then Monday morning send receipt and picture of broken mast. By Tuesday I am fully reimbursedminus the excess. I thought that was great service by them. I changed to another company over the last couple of years as they were significantly cheaper, but regret it. I made a claim 3 months ago for a mast and sails and it was accepted and given the go ahead after 3 weeks (a bit long I believe for an accident which has come off anothers insurance). But sadly I haven't received either mast or sail yet as the insurers haven't paid anyone, despite ringing and chasing them up 13 times! Believe me, Noble are pretty good! At least they endeavour to get you on the water ASAP, whereas mine couldn't give a flying f*** that you can't go sailing without a mast

PeterG Send Private Message Find Member's Posts Really should get out more Joined: 12 Jan 08 Location: United Kingdom Online Status: Offline Posts: 822	Post Options Post Reply Quote PeterG Report Post Quote Reply Posted: 21 Sep 15 at 4:34pm
	Only claimed once myself from Noble about 3 years ago, but I was very impressed with the experience and continue to insure with them, for 3 boats. From the tiny amount of detail you give it's pretty much impossible to judge what's happened to you, or what the problem was. Peter
	Peter Ex Cont 707 Ex Laser 189635 DY 59

Rupert Send Private Message Find Member's Posts Really should get out more Joined: 11 Aug 04 Location: Whitefriars sc Online Status: Offline Posts: 8956	Post Options Post Reply Quote Rupert Report Post Quote Reply Posted: 21 Sep 15 at 4:46pm
	I too have changed from Noble for monetary reasons, but had good service for a broken mast.Jamesd, I don't believe in naming on forums, but could you pm me the name of the company you are having trouble with, in case I'm now insured with them?
	Firefly 2324, Puffin 229, Minisail 3446 Mirror 70686

davidyacht Send Private Message Find Member's Posts Really should get out more Joined: 29 Mar 05 Online Status: Offline Posts: 1345	Post Options Post Reply Quote davidyacht Report Post Quote Reply Posted: 21 Sep 15 at 4:48pm
	I have insured through Nobles since the 70's, never had a problem. My last claim was three or four years ago for a new boom and a sail repair ... settled with no issues.
	Happily living in the past

fab100 Send Private Message Find Member's Posts Visit Member's Homepage Really should get out more Joined: 15 Mar 11 Online Status: Offline Posts: 1005	Post Options Post Reply Quote fab100 Report Post Quote Reply Posted: 21 Sep 15 at 4:50pm
	Had to make a claim on Noble a couple of weeks ago. £500 repair signed off within a couple of hours. Co
	Great book for Club Sailors here

fleaberto Send Private Message Find Member's Posts Far too distracted from work Joined: 12 Jan 09 Location: United Kingdom Online Status: Offline Posts: 302	Post Options Post Reply Quote fleaberto Report Post Quote Reply Posted: 21 Sep 15 at 4:50pm
	Mrs Fleaberto is with Noble and they were superb about her recent 'lost sail' issue. Amazingly helpful.
	Lightning368 'All the Gear' (409), Lightning368 'Sprite' (101), Laser (big number) 'Yellow Jack', RS Vareo (432)'The Golden Rays'

Jon Langford Send Private Message Find Member's Posts Visit Member's Homepage Newbie Joined: 16 Mar 04 Location: United Kingdom Online Status: Offline Posts: 10	Post Options Post Reply Quote Jon Langford Report Post Quote Reply Posted: 21 Sep 15 at 4:55pm
	Gao Ming I have discussed this with our Claims Department and will send you an email to explain why we have asked for further information from you. Jon Langford. Noble Marine
	Dinghy, Yacht and RIB Insurance from Noble Marine

solutiongirl Send Private Message Find Member's Posts Newbie Joined: 02 Jun 10 Online Status: Offline Posts: 20	Post Options Post Reply Quote solutiongirl Report Post Quote Reply Posted: 21 Sep 15 at 9:38pm
	Noble these days isn't the same company as it was in the 70s. It was sold a few years ago to Royal Sun Alliance. You won't get the same sort of small-business-know-our-customers-personally type service that you got in the 70s but that doesn't mean you won't necessarily get good service. I feel as loyal to my dinghy insurer as I do to my car insurer or home insurer these days.

piglet Send Private Message Find Member's Posts Really should get out more Joined: 04 Jan 07 Online Status: Offline Posts: 514	Post Options Post Reply Quote piglet Report Post Quote Reply Posted: 21 Sep 15 at 9:47pm
	I havent claimed for a couple of years now but Noble have always come through in the past. I had a mast claim with another Co. years ago and it got silly, almost petty & personal.