Marinemegastore - BEWARE !

Just to update everyone......

Finally got my specialist items (2 fairleads and 1 block spring!) just short of a month after I ordered them.  No apology, no emails, no contact, nothing

Good job I wasn't desparate for the stuff

Must give a big up to evolution sailing got my jib reapired when it ripped along the tack reinforcement in 2 or three days great job (but it makes the rest of my sails look filthy) and only a fiver to boot.

In all fairness the repair was only two offcuts about 8x2 inches so not exactley a sailmakers knightmare

From Richard Pattinson Marine Mega Store MD

I apologise to Barty that we didn't get everything to him in the timeframe he expected 2-3 days. I have since his order reworded our delivery policy to be closer to what we can acheive across the board as there are a multitude of factors which can affect the delivery of a parcel not all of which are under our control. Such as couriers and postal services ability to deliver our parcels once we hand it over to them and also picking errors on deliveries we receive.

To enable us to offer flat rate carriage and free delivery over £50 even to areas such as Northern Ireland, Shetland, Orkneys etc we need to plan despatches to these areas more carefully so that we are not making significant losses as we are already lossing money in the main offering this but we are looking to not disadvantage customers who live in outer areas. Unfortunately this requires us to consolidate more in our despatches than mainland UK where we have much lower costs of carriage through our couriers ANC and Parcelforce.

On average customers receive their parcels with 1-7 days from date of order and I can assure you our despatch team takes pride in the fact they work later than anyone to get the parcels out the door (we are still packing boxes at 6:30pm and deliver for the 2nd time to ANC our courier at 7pm each night!). We operate differently to the likes of Purple and smaller local chandlers in that we offer a much larger range of SKUs (over 90,000 are listed on our site) there are several thousand alone from RWO. This enevitably means we may not have 1 or 2 of the items in stock on an order of 13 items, but it does give you access to the entire range of a brand so you don't need to compromise on what you select. We collect daily or every other day from main suppliers and our backorders are despatched the same day they are received. On the dinghy side we will soon be lauching a dedicated site and sales team to cater for your needs. With a larger selection of products from the likes of Harken, Holt RWO etc.

I hope this helps explain a bit from our viewpoint and we always welcome comments to help us improve as it is our overall goal to provide the best service at the best prices.

Kind Regards
R Pattinson
Managing Director

Don't know how that pic appears in everyone else's browser but those hikers seem sized for an extremely fat midget. I note it says "junior". Is this a reflection of the obesity epedemic amongst "Generation XXFB"?