Recent purchases
Printed From: Yachts and Yachting Online
Category: General
Forum Name: Repair & maintenance
Forum Discription: Questions & tips on the subject
URL: http://www.yachtsandyachting.com/forum/forum_posts.asp?TID=4077
Printed Date: 14 May 25 at 1:18am
Software Version: Web Wiz Forums 9.665y - http://www.webwizforums.com
Topic: Recent purchases
Posted By: foaminatthedeck
Subject: Recent purchases
Date Posted: 25 Mar 08 at 1:58pm
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I recently bought a new cover from Speed Sails and a trolley from Mersea Trailers. The cover is an O/B for a Lark and cost £140, I chose Speed for the resonable price and that the website suggested that it would be delivered in under a week. Just under a mounth later after I made 4 phone calls each time to be told it would be ready the following week the cover arrived. Luckly it fits well on the boat, but I'm not impressed with the quality compaired to the Pinnel & Pax one I got for the contender about 4 years ago, I guess time will tell and I'll have to see how it lasts. When I brought the trolley I wasn't given a fixed delivery date but was told that it would be ready by the 17/3 at the latest. I called Mersea trailers last week and was given the impression that it would be hear this week. After calling this morning to check I have been promised that it will be ready by in two weeks. I need the trolley as I am currently borring one form someone else who wants it back as soon as posisble. I feel that I have been given poor service by both compaines, I don't think that I'd have minded if I'd been told how long things were actualy going to take, althought I may not have made the purchases. I am just unlucky or am I been unreasonable has anyone else experneced similar problems? Mark ------------- Lark 2170 |
Replies:
Posted By: radixon
Date Posted: 25 Mar 08 at 2:27pm
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That is a bit excessive for two companies to give poor service but unless they blame high orders after both been at the boat show, they shouldn't lead the customers off in the wrong direction. Mersea trailers are near to the parents, and have been to the factory. My otherhalf was looking at box trailers for her father, we went down there and can honestly say that the flimsy thing they were trying to sell wasn't worths the money, so made his won. He wasn't impressed with them when he was after advice though. I'd say if you have paid for it, then keep chasing if not order elsewhere. ------------- |
Posted By: Villan
Date Posted: 25 Mar 08 at 5:19pm
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Edit: Ignore this post - Got an email a little while ago saying that they have it in stock!! ------------- Vareo - 149 "Secrets" http://www.TandyUKServers.co.uk" rel="nofollow - TandyUK Servers |
Posted By: Kudlinski
Date Posted: 25 Mar 08 at 7:40pm
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chase mersea trailers seriosuly chase them. we ordered a new lowering double stacker it was a month late in the end. they just kept blaming it on the glavanizers. In the end I told them I was coming down to collect my money back or my trailer. Guess what they got the trailer ready on time amazing that. when I phoned to speak to the MD I got the impression that he really didnt care???? ------------- RS400 866 RS300 381 |
Posted By: Kudlinski
Date Posted: 25 Mar 08 at 7:42pm
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O yeah and the jockey wheel didnt work on my new mersea trailer. guess what they wouldnt replace it not impressed. ------------- RS400 866 RS300 381 |
Posted By: Merlinboy
Date Posted: 25 Mar 08 at 7:45pm
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If you want honest fast service you will not beat Lynall boats http://www.lynallboats.co.uk/ - Clicky they offer fast proffesional advice without the bullsh*t and "take the order and worry later" attitude! top marks to those boys! ------------- |
Posted By: Graham T
Date Posted: 25 Mar 08 at 9:50pm
I took advantage of Speed Sails winter discounts at the end of last year to order a new cover and spinnaker for the Miracle. They matched a cheaper quote I had from elswhere on the cover and despite my assurance that I didnt need the Items till this March they were delivered within a couple of weeks of ordering. The cover is equal to any I have seen elswhere and we have won every race where I have used the new kite.... I am very happy with the service from them - despite it being months since they processed this order they have answered every query I have had promptly and explained things in terms a simple soul like me can understand ------------- Osprey 55 "Tebutinnang" Osprey 1245 "Two Bob Bit" Miracle 1358 "Thumper" |
Posted By: tmoore
Date Posted: 25 Mar 08 at 11:36pm
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when i ordered my undercover from speeds they originally said i would get it on a thursday. apparently they then had a late delivery of the material but upped the postage band (at no cost to me) and delivered the following tuesday. i did have to ring in order to find this out though. the undercover definately seems better quality than the LDC ones and £40 cheaper aswell. ------------- Landlocked in Africa RS300 - 410 Firefly F517 - Nutshell Micro Magic RC yacht - Eclipse |
Posted By: Smight at BBSC
Date Posted: 26 Mar 08 at 12:03am
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Never had a problem with Pinnell and Bax, jimmy green chandlery also seem good. ------------- RS600 988 |
Posted By: Matt Jackson
Date Posted: 26 Mar 08 at 4:55pm
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I've dealt with several chandleries over the last few years and P&B have never dropped the ball once. Mailspeed marine were very disorganised, LDC were a bit poor on comunication but great on advice if you spoke to someone. ------------- Laser 203001, Harrier (H+) 36 |
Posted By: ColH
Date Posted: 26 Mar 08 at 7:26pm
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I find P&B can be ever so slightly sluggish once in a while, though that's compared with my 'usual' - N'hampton Sailboats - who are always lightning fast and on the ball. ------------- |
Posted By: alstorer
Date Posted: 02 Apr 08 at 10:19am
| At times with Northampton I reckon they could only have been quicker if they took orders based on long-distance mind-reading. |
Posted By: laserboy
Date Posted: 04 Apr 08 at 6:35pm
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Sounds like an idea to me. I recieved a radial rig 2 days after i ordered it. Rooster aren't bad either. |
Posted By: timeintheboat
Date Posted: 04 Apr 08 at 11:24pm
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+1 for Northampton Sailboats - always good service. The also have the best catalogue by far. When I'm buying boat stuff I want to know how big it is , how strong it is and where holes are - generally that info is in their catalogue. It can be a bit tricky to find stuff on their website so best to have the catalogue to hand. Rooster good service again - but the info is a bit lacking on the website. They have some good branded products though. After a not-so-good experience trying to buy sails from them I don't use P&B who also seem the dearest. ------------- Like some other things - sailing is more enjoyable when you do it with someone else |
Posted By: foaminatthedeck
Date Posted: 09 Apr 08 at 5:50pm
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The trailer has finialy arrived! There was the problems that I couldn't put it together because it hadn't been welded properly. I must admit that Mersea Trailers were almost helpfull and they have agreed to make a new bit and post it to me, they have also allowed me to put the angle grinder to the miss manufactured part so that I have something to put the boat on. On the flip side I just picked up a second hand wet suit from a mate and no hassel so far!  ------------- Lark 2170 |
Posted By: radixon
Date Posted: 09 Apr 08 at 8:25pm
Sounds like a bodge? If it is, is it roadworthy? (The trailer I meant!) ------------- |
Posted By: MRJP BUZZ 585
Date Posted: 09 Apr 08 at 8:54pm
What, the wetsuit?  ------------- Josh Preater http://www.bu22.co.uk">  BUZZING IS FUN
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Posted By: Black no sugar
Date Posted: 09 Apr 08 at 10:57pm
Yup, it's a Javlin from 1976 (that one in the advert). Trouble is, the model comes with it, so perhaps not as roadworthy any more.  ------------- http://www.lancingsc.org.uk/index.html - Lancing SC 
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Posted By: foaminatthedeck
Date Posted: 10 Apr 08 at 8:12am
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I have bodged the trolliey, I did some rought calcs on the stress on the weld that I have reduced in lenght and I think that it will be ok for moving the boat around the dinghy park. I am not so sure how it would cope with use on the back of the combie on the road. Not a massive problem as I am not planning on going to an open meeting untill the end of the mounth when I am hoping that the corrected part will be ready. As for the wetsuit I am not planning on taking it out on the road  ------------- Lark 2170 |
Posted By: Smight at BBSC
Date Posted: 10 Apr 08 at 9:07am
She's probably seen a fair few miles by now ------------- RS600 988 |